At Custodian Guarding Company we are able enjoy a reputation throughout the industry for providing high quality levels of service and customer care. It is our desire not just to maintain those attributes but also to continually improve them.
To this end we have made a commitment to a Quality Management System that satisfies the requirements of ISO9001:2008
The Company has recognised that a total commitment to Quality is fundamental to the achievement of our mission, which is to become the supplier of choice to both public and private sector customers across the UK. By adopting this quality management system our commitment to continuous and never-ending improvement in quality performance is clearly demonstrated.
Inherent in the Quality Policy is the timely and efficient satisfaction of our Customers' requirements. Quality Objectives are formally documented and the system reviewed on a regular basis for its continuing suitability. Management review is fundamental in achieving this and the results of audits and other performance metrics will be formally reviewed periodically to ensure that corrective mechanisms are functioning. Our Management Representative is responsible for determining that adequate Quality measures are specified, monitoring their implementation and ensuring that corrective action is taken should ever the need arises.
The Management Team has responsibility for all matters involving the quality of the product, services we deliver and the conformance to the customer’s specifications, established standards and contractual quality requirements of Custodian Guarding Company.
Signed: Andrew Herbert
Date: 21st September 2012
Co - Director